Apply for a crowd controller licence
A crowd controller keeps order at a public place. They can:
- screen the entry of people into a place
- monitor or control their behaviour while inside
- remove people for bad behaviour.
You need to hold a current licence to do this job. To become licensed, you must:
- meet the eligibility criteria
- complete your training and attach proof of qualifications
- fill out and lodge the application for a security provider licence: Individual—Class 1; you can also apply online
- pay the required fee.
You will need a crowd controller licence if you work:
- as security at a licensed premises such as a hotel or club
- as security staff at public sporting events, a restaurant, or a shopping centre.
You don’t need a licence if you:
- are a mine screening guard
- are a pool or beach lifeguard
- are an usher
- are employed as a council or state government worker
- only scan IDs at a safe night precinct liquor licensed venue.
Eligibility
To be eligible for a licence, you must:
- be 18 or older
- not pose a risk to public safety
- pass the required training course.
You are not eligible for a licence if you have been convicted of a disqualifying offence in the past 10 years, where a conviction was recorded.
You must also tell us if you have been found guilty of a disqualifying offence in the past 5 years, where a conviction was not recorded (this is known as an ‘unrecorded finding of guilt’). We may ask you for further information so we can assess if you are a suitable person to hold a licence.
Lodgement
Identification
When you lodge the form, you will need to attach 100 points of formal identification. These documents must be either original (if lodged at the counter) or certified copies.
Your identification must include at least 1 of the following 5 documents:
- birth certificate or extract
- passport
- ImmiCard
- driver licence
- identity card.
You may also need to include some of the following documents to make up your 100 points:
- citizenship certificate
- ID card
- social security card
- letter from your employer
- any other official letter, card or statement listed on the application form.
Fingerprinting
By law, the police need to fingerprint all security providers. We will contact you after you lodge your application form to explain what you need to do.
Learn more about providing fingerprints for security licences.
Criminal history check
To confirm your suitability, we will submit your application for a criminal history check. This will be thorough and may be time consuming.
If you were born in New Zealand or have a New Zealand passport, you need to get a copy of your criminal history or a letter indicating you have no criminal history from New Zealand. For more information, visit the New Zealand Ministry of Justice website.
You don’t have to pay any fees to get a New Zealand criminal history check. We can only accept original documents dated within 1 month of the date you send them to us. Please note it takes 20 working days to process a request for a New Zealand criminal history check.
Processing time
The processing time is 4 to 6 weeks. This can take longer if you have not supplied us with the all the information we need or you have not paid the correct fees.
Refunds
Depending on your circumstances, you may be entitled to a partial refund if:
- you withdraw your application
- we refuse your application.
You may also get a refund on the fees for:
- fingerprinting
- your criminal history check.
Training
You need to do your training through a registered training organisation. Use the My Skills website to find a training provider.
Full course list
The training package for crowd controllers under the Security Providers Act 1993 has been updated and replaces the CPP07 training package, which will no longer be accepted.
Your training must include all 14 modules from the CPP20218 Certificate II in Security Operations listed below.
This training must also be completed if you are applying to add the crowd controller function to an existing security provider licence.
| Name of course module | Module code |
|---|---|
| Apply effective communication skills to maintain security | CPPSEC2101 |
| Apply legal and procedural requirements to work effectively within a security team | CPPSEC2102 |
| Apply WHS, emergency response and evacuation procedures to maintain security | CPPSEC2103 |
| Apply risk assessment to select and carry out response to security risk situations | CPPSEC2104 |
| Provide quality services to a range of security clients | CPPSEC2105 |
| Protect self and others using basic defensive techniques | CPPSEC2106 |
| Patrol premises to monitor property and maintain security | CPPSEC2107 |
| Screen people, personal effects and items to maintain security | CPPSEC2108 |
| Monitor and control access and exit of persons and vehicles from premises | CPPSEC2109 |
| Monitor and control individual and crowd behaviour to maintain security | CPPSEC2110 |
| Apply security procedures to manage intoxicated persons | CPPSEC2111 |
| Apply security procedures to remove persons from premises | CPPSEC2112 |
| Escort and protect persons and valuables | CPPSEC2113 |
| Provide first aid | HLTAID011 |
Student visa holders
It is an offence under the Education Services for Overseas Students Act 2000 for a registered training organisation to provide training to an international student on a student visa, unless the training organisation holds registration on the Commonwealth Register of Institutions for Overseas Students (CRICOS).
Therefore, if you are in Australia on a student visa you must make sure the training organisation where you complete your training holds CRICOS registration.
Please note that training for each specified unit of competency must be completed through the CRICOS registered training provider. We will not accept a training certificate issued by a CRICOS registered training provider as a result of a credit transfer.
Ongoing training
You will need to complete ongoing training every 3 years. We will not recognise any prior learning for these units.
These modules will be:
- very important for your work
- constantly updated so you remain current with the latest industry standards and techniques.
When we send you your licence, we will give you the expiry dates for each ongoing training unit on the licence notice. You must complete these training units again before the expiry dates.
The modules for ongoing training for crowd controllers are:
- CPPSEC3101 Manage conflict and security risks through negotiation
- CPPSEC3121 Control persons using empty hand techniques
- either
- Provide first aid (HLTAID011)
- Provide advanced first aid (HLTAID014).
Learn more about ongoing training for crowd controllers.
CPR training
It’s also a requirement that during the currency of a first aid certificate you have completed a CPR component that is refreshed every 12 months.
The CPR module is Provide cardiopulmonary resuscitation—HLTAID009.
Restricted licences
You can apply for a restricted licence. This will let you finish your training as you work, as long as you’re supervised by a fully licensed provider of the same licence class.
A restricted licence only lasts for a term of 6 months. Before this time expires, you must:
- complete the training requirements
- apply for an unrestricted licence.
You cannot apply for an extension of a restricted licence.
Supervision
A supervising crowd controller must:
- remain in the same location as the restricted licence holder (in their line of sight, if practical)
- be able to immediately assist them (if needed)
- give them detailed written instructions about the job
- write down all the tasks that the licensee performs
- regularly check their progress (include written notes)
- supervise no more than 3 restricted licence holders at any time.